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Shipping & Returns



Here at VersatileDogSupply.com, we want to make your experience with us as simple as possible, from the time of your order to the delivery of your product. Below you will find the most common questions on our shipping and return policies. We are a small family owned company and love to help our customers, so if there is anything that you read below that needs more explaining please call us toll free at, 1-903-335-2559. We would love to help in any way and make you feel comfortable in every step of the order process.




Frequently Asked Shipping & Return Questions:



How much is shipping?
Where do you deliver?
How will my order ship?
Can I track my shipment?
When will my order arrive? What's the shipping time?
Do I need to inspect my product when it arrives from FedEx/UPS?
What if my shipment arrives damaged?
What is the Cancellation Policy?
What is the Return Policy?





How much is shipping?



We offer FREE* Ground Shipping on all orders over $125. Standard UPS/FEDEX/USPS rates are applied and pass on to the customer.yes

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Where do you deliver?



We offer free delivery within the 48 contiguous United States for orders of $125 or more. Normal shipping rates apply for all other orders. We do ship internationally provided the product you are ordering does not violate existing laws in your country of origin. International customers are responsible for all Customs fees as well as any local or states taxes your country may apply.

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How will my order ship?



We have a network of shipping methods to make sure your item reaches you in the fastest and safest way possible. When possible, your product will ship via USPS/FedEx/UPS. FedEx/UPS will not contact you prior to delivery, but you will be provided a tracking number.

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Can I track my shipment?



You will receive a personal tracking number from us (unless otherwise stated) via email once your order has been shipped for you to personally monitor its progress in transit. (Please supply a correctly spelled email address you check regularly for this service.) NOTE: In some instances, you may not always receive your tracking numbers immediately on the shipping date. That doesn't necessarily mean your order hasn't shipped, it may just mean that we haven't received that particular batch of tracking numbers in yet or there may be a slight lag time in posting.

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When will my order arrive? What's the shipping time?



Shipping times stated in product descriptions are average estimates of when a product would usually "ship out" (picked up by carrier) under normal buying conditions and not precise, especially with larger items like dog kennels and aluminum dog boxes. Orders submitted on weekends are processed on the next business day. We can not be responsible for unforeseen circumstances which may occasionally interfere with an estimated delivery schedule. We make every effort to contact the customer as soon as we become aware of an item out of stock or anticipate a shipping delay. Please, if you need an item for a specific date or important event, please contact us with your request for a more accurate estimate to avoid disappointment. Some items can be shipped express for an additional shipping cost.

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Do I need to inspect my product when it arrives from FedEx/UPS?



Yes, please inspect all your products for damage when they arrive. Consumers have a right to thoroughly inspect package contents when accepting delivery from handler and "noting" obvious shipping damage when signing. If no one is home when order is delivered, please inspect the contents as soon as possible and immediately report any damages sustained in shipping. (Products are not shipped out from any of our manufacturers with damaged, torn or excessively taped packaging. If you receive your order in this poor condition, it was obviously sustained in transit and not the fault of the shipper.) Therefore, we ask that you please keep all packaging and contents for verification, and notify carrier and Versatile Dog Supply about the damage as soon as possible to receive a timely replacement.

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What if my shipment arrives damaged?



Consumers have a right to inspect package contents when receiving delivery from handler and refusing packages if the product is damaged, stating "damaged upon inspection". (Products are not shipped out from any of our manufacturers with damaged, torn or excessively taped packaging.) If you receive your order in this poor condition, it was sustained in transit and fault is with the carrier. If you are not home when your order is delivered, please inspect the contents as soon as possible & immediately notify carrier and Versatile Dog Supply of any damage claims within three days of receipt plus retain all original packaging for carrier inspection and/or pickup, in order to receive a timely replacement. (Supporting photos of damage can be helpful.) If you discover a possible defect in product upon delivery which is uncharacteristic of your product, please report it to Versatile Dog Supply within five days of receipt for restitution.

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What is the Cancellation Policy?



On all shipments to customers, Versatile Dog Supply incurs shipping and handling costs. If your order shipment is Cancelled, Refused (excluding damage claim) or Undeliverable after shipping, we will only charge your account the outbound and turnaround shipping charges, handling and/or credit card processing fees when/if imposed upon Versatile Dog Supply to recover our expenses. In addition, we also reserve the right to impose or waive a restocking fee upon the customer if imposed or waived upon Versatile Dog Supply by the manufacturer.

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What is the Return Policy?



Versatile Dog Supply will gladly refund your original purchase price minus any restocking fees if you are not happy within 30 days of receipt, as long as the product is in its original resalable condition, unused, unassembled, and with original packaging including all accompanying hardware, labels, tags and instructions. Custom items are not returnable but "are" still warranted. Rush/Priority Processing fees are not refundable. Customer agrees to pay return shipping costs (including insurance) on any returned item that is simply unwanted or a product exchange. Subsequent exchanges resulting from an initial product return may be subject to a 15% restocking charge at manufacturer's discretion. Customer must contact Versatile Dog Supply first for proper Return instructions. Email: customer@versatiledogsupply.com.

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