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Terms & Conditions

customer@versatiledogsupply.com

Versatiledogsupply.com offers this Web site, including all information, software, products and services available from this Web site or offered as part of or in conjunction with this Web site (the "Web site"), to you, the user, conditioned upon your acceptance of all of the terms, conditions, policies and notices stated here. Versatiledogsupply.com reserves the right to make changes to these Terms and Conditions immediately by posting the changed Terms and Conditions in this location.

Your continued use of the Web site constitutes your agreement to all such terms, conditions and notices, and any changes to the Terms and Conditions made by versatiledogsupply.com.

The term 'versatiledogsupply.com' or 'us' or 'we' refers to the owner of the website. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

Use the website at your own risk. This website is provided to you "as is," without warranty of any kind either expresses or implied. Neither versatiledogsupply.com nor its employees, agents, third-party information providers, merchants, licensors or the like warrant that the Web site or its operation will be accurate, reliable, uninterrupted or error-free. No agent or representative has the authority to create any warranty regarding the Web site on behalf of versatiledogsupply.com . Versatiledogsupply.com reserves the right to change or discontinue at any time any aspect or feature of the Web site.

Products

Prices may change and products may be discontinued at any time for any reason we deem necessary.

Orders

Verification of information may be required prior to the acceptance of any order. You will receive an order confirmation from us when the order is received. The only instance you will receive additional communication from us is if there is a problem with your order. Otherwise, consider it accepted.

Delivery

Delivery times vary by product and manufacture. Estimated delivery time will be sent with your order confirmation. Upgraded shipping will result in an additional shipping charge. Orders will be shipped Monday through Friday. www.versatiledogsupply.com does not guarantee delivery dates. Shipping dates given by the www.versatiledogsupply.com prior to shipment are estimated only, and www.versatiledogsupply.com shall not be liable for failure to meet such dates for any reason, including delays in or failure of delivery by a manufacturer resulting from product shortages or other manufacturing delays or causes beyond www.versatiledogsupply.com's reasonable control. Causes beyond the www.versatiledogsupply.com's reasonable control include the following, whether in www.versatiledogsupply.com's own facilities or in any other facility affecting its supply, production, transportation, or delivery: fire, windstorm, earthquake, or other natural disaster; strikes, lockouts, or other work stoppages; wars, riots, or civil commotion; priorities or other Government allocations or controls; interference or restraint of public authority (whether lawful or not); explosion or accident; epidemic or quarantine restrictions; failure of the www.versatiledogsupply.com's suppliers to deliver; shortage of raw material or labor; or any other cause, whether or not of the same kind as those here specified, which www.versatiledogsupply.com cannot provide against by the exercise of reasonable diligence. In the event of any delay from such causes, shipping and/or delivery dates shall be extended to a period equal to the time lost by reason of the delay. In the event of a product shortage, www.versatiledogsupply.com shall have the right to allocate its available products among its customers on such a basis as it may determine at its sole discretion in the exercise of its business judgment.

Shipping & Handling (S&H) Charges

Shipping and handling is free on all orders over 125.00 dollars unless upgraded shipping methods or special shipping instructions are required by customer.

Warranties

All products are sold under manufactures warranty policy and do not carry a warranty by www.versatiledogsupply.com. In no event shall www.versatiledogsupply.com be liable for incidental or consequential damages arising out of or in connection with a product or services sold by www.versatiledogsupply.com. Consequential damages shall include, but not be limited to, loss of use, income, or profit, and losses sustained as a result of injury (including death) to any person or loss of or damage to property. Material Safety Data Sheets may be obtained upon written request.

Return & Restocking Policy

www.versatiledogsupply.com will gladly refund your original purchase price minus any restocking fees if you are not happy within 30 days of receipt (excluding Manufactures listed at the end of this section), as long as the product is in its original resalable condition, unused, unassembled, and with original packaging including all accompanying hardware, labels, tags and instructions. Custom items are not returnable but "are" still warranted. Rush/Priority Processing fees are not refundable. Customer agrees to pay return shipping costs (including insurance) on any returned item that is simply unwanted or a product exchange. Subsequent exchanges resulting from an initial product return may be subject to a 30% restocking charge at manufacturer's discretion. Customer must contact Versatile Dog Supply first for proper Return instructions. Email: returns@versatiledogsupply.com. Items older than 30 days after receipt are nonreturnable (excluding warranty issues).

Order Cancellations

On all shipments to customers, www.versatiledogsupply.com incurs shipping and handling costs. If your order shipment is Cancelled, Refused (excluding damage claim) or Undeliverable after shipping, we will only charge your account the outbound and turnaround shipping charges, handling and/or credit card processing fees when/if imposed upon www.versatiledogsupply.com to recover our expenses. In addition, we also reserve the right to impose or waive a restocking fee upon the customer if imposed or waived upon www.versatiledogsupply.com by the manufacturer.

Mistaken and Damaged Shipments.

Damaged Items: *Items damaged during shipment: Please contact us if you receive damaged items and we will gladly replace the item or provide a full refund for the product damaged. DO NOT REFUSE your shipment from UPS or FedEx. Always receive the box and inspect, then call us. If you received your item via Truck/Freightline and the box is visually damaged, open the box while the truck driver is still there and inspect the item. If your item is damaged, then REFUSE the shipment. If the shipment as multiple boxes, ONLY refuse the damaged item. If there is consealed damage to any shipment, please email to us a photo of the damaged item (and box if it looks damaged to you now) and we will take it from there.

Errors in Shipping: At www.versatiledogsupply.com we have a shipping accuracy of 99.8%. We are human and sometimes make mistakes. If this happens, simply contact us, and will ship the correct order immediately. We ask that you return the items sent in error and let us know what the shipping cost was to you. You will then be credited for that amount back on your credit card.

Exclusion of Liability

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Indemnification

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Copyright

Except for material in the public domain under United States copyright law, all material contained on the Web site (including all software, HTML code, Java applets, Active X controls and other code) is protected by United States and foreign copyright laws. Except as otherwise expressly provided in these terms and conditions, you may not copy, distribute, transmit, display, perform, reproduce, publish, license, modify, rewrite, create derivative works from, transfer, or sell any material contained on the Web site without the prior consent of the copyright owner.

None of the material contained on versatiledogsupply.com may be reverse-engineered, disassembled, decompiled, transcribed, stored in a retrieval system, translated into any language or computer language, retransmitted in any form or by any means (electronic, mechanical, photo reproduction, recordation or otherwise), resold or redistributed without the prior written consent of versatiledogsupply.com. Violation of this provision may result in severe civil and criminal penalties.